Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices available to you. By using Beyond Stich, you agree to the practices described here.
What we collect
- Account & order information: Name, email, phone number, shipping address, and order history when you place an order.
- Payment information: Processed securely by Razorpay. We do not store your card number, CVV, or bank credentials on our servers.
- Usage data: Pages visited, time spent, device type, and browser information via analytics tools to improve your shopping experience.
- Cookies: We use essential cookies for cart and session management, and optional analytics cookies. You can manage cookie preferences in your browser settings.
How we use your information
- To process and fulfil your orders and provide shipping updates.
- To provide customer support and respond to queries.
- To prevent fraud and protect against unauthorised transactions.
- To send drop announcements and offers — only if you opt in.
- To improve our website, products, and services through aggregated analytics.
Third-party sharing
We share your data only with trusted partners essential to fulfilling your order:
- Razorpay — payment processing.
- Shipping partners — delivery of your order.
- Cloudinary — image hosting (no personal data shared).
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Data retention
We retain your order data for as long as necessary to fulfil legal, accounting, and business obligations — typically up to 5 years for tax and compliance purposes. You may request earlier deletion of non-essential data at any time.
Data security
We use industry-standard measures including HTTPS encryption, secure databases, and access controls to protect your information. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
Your rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate information.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Opt-out: Unsubscribe from marketing emails at any time using the link in the email.
To exercise any of these rights, email hello@beyondstich.com with the subject line "Privacy Request".
Children's privacy
Our site is not intended for children under 18. We do not knowingly collect personal information from minors.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a revised date. Continued use of the site constitutes your acceptance of the updated policy.
Last updated: August 2026
