Returns & Exchanges

7-day return window

You can return or exchange any item within 7 days of delivery, as long as it's unworn, unwashed and has its original tags intact.

How to initiate a return

1. Email us at hello@beyondstich.com with your order number and reason for the return.
2. We'll confirm eligibility and arrange a reverse pickup from your address.
3. Pack the item in its original packaging with tags attached.
4. Once we receive and inspect the item, your refund or exchange is processed.

Refund process

• Refunds are issued to your original payment method (UPI, card, net banking, or wallet).
• Processing time: 5–7 business days after the returned item passes our quality inspection.
• Shipping charges (if any) are non-refundable unless the return is due to a defect or wrong item sent by us.

Exchanges

Want a different size or colour? We'll ship the replacement within 2–3 business days of receiving your return, subject to stock availability. If the requested variant is out of stock, we'll issue a full refund instead.

Damaged or defective items

If you receive a damaged or defective item, email us within 48 hours of delivery with photos. We'll send a free replacement or full refund — no questions asked.

Exceptions

For hygiene reasons, items that are worn, washed, altered, or missing tags cannot be returned. Clearance and final-sale items are non-returnable and are clearly marked as such on the product page.

Disputes & chargebacks

If you're unhappy with a resolution, please reach out to us at hello@beyondstich.com before filing a chargeback with your bank. We're committed to resolving every concern fairly and quickly.